Page 35 - Visual Paradigm Enterprise Architecture Phase BCD
P. 35

customer data
       Perform Gap Analysis (Applications Architecture)
                                                    Legal Expense
               Web Portal
                                                     CRM System
         call report
                                                 Gap Analysis
               Call Center                           General CRM
               Application                             System
                             call report
                                                   Front Office
                                                                        CRM Data
                                                            customer data
       Back Office                                                                       Legal Expense   customer data
                                                          Web Portal
                                                                                         CRM System
                                                     call report
              Home & Away             Home & Away         Call Center           Legal Expense General CRM
                                                           Auto Insurance
                Financial                Policy           Application            Back-Office System
                                                            Application
               Application            Administration                              System
                                                                     call report
       Front Office
                                                                                              customer data
                       Baseline  document data     Back Office  document data  document data
                           CRM Data
       Shared Service Centre
              Web Portal
        call report  document data
                                                         Home & Away       Home & Away       Auto Insurance   Legal Expense     ArchiSurance
              Call Center                 General         Financial           Policy                           Back-Office      Back Office
                                                                                              Application
              Application                CRM System       Application      Administration                       System            Suite
                         call report  Document Management System
                                                                         document data          document data  document data  document data
                                    customer data  Shared Service Centre
       Back Office
                                                           document data
                               ArchiSurance Back Office Suite
                                                                                      Document Management System
                                          Policy
                     Underwriting                            Claims
                                       Administration
                       System                                System
                                          System
                                   Product                                      Data Warehousing
                                                                                    Solution
                                 Configurator        Both in Baseline and Target   Only in Plateau Baseline    Only in Plateau Target
                                 Mgmt. System
                        Target          Business Rule                                                                                    35
                                        Mgmt. System
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